Goods and Services

Have you thought about new products and/or services you would like to see in the market?

What detergent do you use for laundry? dishes?

Have you noticed beer bottles & cans keep changing?  Not only the manufactured product, but the marketing and packing, as well.  Think about the commercials you see during the Super Bowl.  Companies like Anheuser-Busch and Coca-Cola have huge advertising budgets to keep their products fresh on your mind.

But, operations management also applies to service industry as well.  Besides restaurants, any company that wants to have repeatable success and consistency must document the steps they took to deliver a quality experience for the customer.  For example, telemarketing industry has the product design communicated to production personnel in the form of a telephone script.

Example #1 | Example #2 | Example #3



Have you thought about the amount of calculations that go into predicting the weather? Click here

Invest in a scientific calculator to help solve statistics. Click here

Do you remember some of the basic laws in your statistics course? Click here

The interpretation of the standard error of the estimate computation is similar to the standard deviation.  Click here


EBTM 365 Prerequisites:
Statistics course… ECON 205 or MATH231
(TIP: if you have not taken Stats in awhile, consider a refresher course before enrolling)

Statistics and probability

Measures of central tendency

Mean, Median, Mode, and Range


EBTM 365 | Instructor: Shumate  |  Courses and Catalogs

Purchase New Textbook Package – Visit Towson Bookstore
$121.50 bundle includes MyOMLab access code
Operations Management, 11th Edition | ISBN: 9781269245753
Authors: Jay Heizer, Barry Render | Publisher: Pearson

Sec 001 – Course ID: shumate46256
Sec 002 – Course ID: shumate75224
Sec 003 – Course ID: shumate97455
Sec 101 – Course ID: shumate41581
Click Here for Instructions

Note: In order for Blackboard to integrate with MyOMLab, please change registration Course ID.

See screenshots below to enroll (click to zoom in). 

  1. Login to Blackboard
  2. Click on MyOMLab on left hand side
  3. Click on either MyOMLab Assignments or Home link
  4. Accept agreement



Read OM Textbook

“No matter what the study method,” write the authors, “students must read the textbook to be successful in the course. While this might seem obvious to some, many students seem to think that just taking notes on lectures will be enough.” Two common mistakes students make are: (1) not bothering to read the book before going to the lecture on that topic, and (2) reading the text the same way they would read a novel–1st page to last. With a text, you have to read slowly, using the SQ3R method. Here it is.

SURVEY Look at the chapter you have been assigned. Read the outline and learning objectives. Then flip through the chapter, read the section headings, and look at the tables and figures. This skimming should take just a few minutes. Surveying the chapter helps form a framework for organizing information in the chapter for when you read it later.

QUESTION Now read the heading for the 1st section–only! Try to think of a question that this section should answer as you read. For example, in Chapter 6, you could ask, “Why is quality so important in a firm?” Now when you are reading, you are reading this section to find an answer.

READ Now read the section, looking for answers to your questions. Take notes by making an outline of the main points. Students who write their own notes score significantly higher on exams than students who merely highlight, which requires no mental effort.

RECITE It may sound silly, but reciting out loud what you remember from the section forces you to put information in your own words. It gives you auditory memory. Now repeat the QRR for each section, taking a 10 minute break after every 2 or 3 sections. This gives your brain time to absorb the process.

RECALL/REVIEW You have now finished the whole chapter. Take a few minutes to try to remember as much of what you’ve learned as possible. A good way to do this is to take the Self-Test in the Rapid Review and to go to the text website at to take the Practice Quizzes.

Source: Barry Render

Waldorf Salad

Waldorf Salad (Fawlty Towers)

Click here

The very start of the episode contains a funny scene about suppertime in the dining room of a bed and breakfast in England. The owners and staff make numerous errors.

What went well and what didn’t?
Identify poor operations in this clip.
Operations management applies to services, not just manufacturing.

Bill Gates

BillGatesBill Gates recently gave a speech at a High School about eleven things they did not and will not learn in school. He talks about how feel-good, politically correct teachings created a generation of kids with no concept of reality and how this concept set them up for failure in the real world.

Rule 1:  Life is not fair – get used to it!

Rule 2:  The world doesn’t care about your self-esteem. The world will expect you to accomplish something BEFORE you feel good about yourself.

Rule 3:  You will NOT make $60,000 a year right out of high school. You won’t be a vice-president with a car phone until you earn both.

Rule 4:  If you think your teacher is tough, wait till you get a boss.

Rule 5:  Flipping burgers is not beneath your dignity. Your Grandparents had a different word for burger flipping: They called it opportunity.

Rule 6: If you mess up, it’s not your parents’ fault, so don’t whine about your mistakes, learn from them.

Rule 7:  Before you were born, your parents weren’t as boring as they are now.  They got that way from paying your bills, cleaning your clothes and listening to you talk about how cool you thought you were: So before you save the rain forest
from the parasites of your parent’s generation, try delousing the closet in your own room.

Rule 8:  Your school may have done away with winners and losers, but life HAS NOT.  In some schools, they have abolished failing grades and they’ll give you as MANY TIMES as you want to get the right answer. *This doesn’t bear the slightest resemblance to ANYTHING in real life.

Rule 9:  Life is not divided into semesters. You don’t get summers off and very few employers are interested in helping you FIND YOURSELF. (Do that on your own time.)

Rule 10:  Television is NOT real life. In real life, people actually have to leave the coffee shop and go to jobs.

Rule 11:  Be nice to nerds. Chances are you’ll end up working for one.

If you can read this…thank a Teacher.
If you can read this in English…thank a Soldier!
And for life and everything else you have…thank God!

U2 360 Tour

M&T Bank Stadium in Baltimore, 6/22/2011

U2 takes the stage to David Bowie’s song Space

Video 1 |  Video 2

What kind of logistics was involved organizing this concert? Transporting this multi-million dollar stage all over the world…
Imagine the supply chain OM strategic decisions?

I believe there were at least a half dozen of these 360 tour stages that one of the most successful bands of our time managed.  My wife and I attended the live concert in Baltimore (hence the video) and were front row.  My favorite music group.  And I was sitting with a close Irish friend of mine and his wife (how ironic).

If you were not impressed by the stage alone, you were certainly entertained by the opening act.  They introduced Senator Gabrielle Gifford wishing her husband, Astronaut Mark Kelly a “Beautiful Day” while he was on the space station.  This is also the title of one of their top billboard hits. Read more

These are my top favorite songs by U2:

  1. Pride
  2. I Still Haven’t Found What I’m Looking For
  3. With or Without You
  4. I Will Follow
  5. Sunday Bloody Sunday

The coolest things about U2 is not only is the alternative music part of my generation growing up, therefore melody is different from classic Blues or Rock-n-Roll; but when I play the songs over and over, I am amazed at the lyrics.  For example, notice the words in the song Bad below.

“If I could, you know I would
If I could, I would let it go,
this Desperation, Dislocation
Separation, Condemnation, Revelation
In Temptation, Isolation, Desolation”


Venable Delivery

"Logistics beyond Expectations"

Chelsea Soccer

Fédération Internationale de Football Association


Expanding Information Technology