Production and Operations Management (POM) is the field that deals with transforming inputs (resources) into outputs (goods and services). It involves decisions making on how to best design and operate a production system. The term “production system” is meant to include organizations that manufacture products and that provide services, such as banks, hospitals, government agencies, and the like.

This course is designed to introduce students the basic concepts and techniques of production and service operations management. Emphasis will be placed upon the development of the basic skills widely applicable to analyzing and solving problems related to operations management, including problem formulation and both manual and computer solution methods. The course focuses on the following topics: decision theory, project management, business forecasting, linear programming, quality management and control, capacity planning, inventory control, material requirement planning (MRP), and supply chain management. Although this course is primarily quantitative in its nature, qualitative aspects across various business functions will also be discussed. Computer solutions to complex problems will be introduced.

Strategies and techniques for service and manufacturing operations. Not open to students who have successfully completed MNGT 365. Prerequisites: Junior/Major standing and ECON 205 or MATH 231.

About the Authors: Jay Heizer & Barry Render


The Fulbright Program, including the Fulbright-Hays Program, is a program of highly competitive, merit-based grants for international educational exchange for students, scholars, teachers, professionals, scientists and artists, founded by United States Senator J. William Fulbright in 1946.  The Fulbright Program is one of the most prestigious awards programs worldwide, operating in over 155 countries. Read more


Brooks B. Shumate, Lecturer

MBA in Mngt Information Systems, Johns Hopkins Univ, 2000
BS in Business Administration, Towson University, 1990

TEACHING from 2000-Present
Towson University, CCBC and BCCC

15 years experience computer scientist & contractor
Public/private sectors Baltimore/Washington area
Help desk tech support, systems integration, project mngt

FINANCE – Stock Broker from 1993-1998

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